Privacy policy
PRIVACY POLICY
Last updated: August 11, 2026
This Privacy Policy describes how UAB Laimo LT, operating under the ORANA brand (“ORANA”, “we”, “us” or “our”), collects, uses, stores and discloses your personal information when you visit or use oranasense.com, make a purchase or other transaction, create an account, subscribe to marketing communications, or otherwise communicate with us (collectively, the “Services”).
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with the Services, where you are located and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, email address and phone number.
Payment and transaction information, including information necessary to process your payment, payment method, payment confirmation, transaction details and related information. Payments are processed by our payment service providers, and we generally do not directly store complete payment card details.
Account information, including account identifiers, preferences, settings and information associated with your customer account.
Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your transaction history.
Communications with us, including information you provide when contacting customer support or otherwise communicating with ORANA.
Device and technical information, including information about your device, browser, network connection, IP address and other technical identifiers.
Usage information, including information about how and when you access, browse and interact with our website and Services.
Marketing information, including your marketing preferences and information about your interaction with our marketing communications and advertisements.
Sources of Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to communications, contact us or otherwise provide information to us.
Automatically when you use our website or Services, including through cookies and similar technologies.
From Shopify and other service providers that provide services on our behalf.
From payment providers, shipping and fulfillment providers, analytics providers and other business partners.
From advertising and marketing partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Operating the Services
We use personal information to provide our Services, process payments, fulfil orders, arrange shipping, manage customer accounts, process returns and refunds, communicate about orders and provide customer support.
Improving and Personalizing the Services
We may use information about how customers interact with our website and products to understand customer preferences, improve our website and Services and provide a more relevant shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send marketing and promotional communications by email or other channels and to display advertising that may be relevant to you.
Where consent is required by law, we will obtain your consent before sending marketing communications or using certain advertising technologies.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use personal information to authenticate accounts, protect transactions, detect and prevent fraud, misuse and other illegal or malicious activity and maintain the security of our website, customers and Services.
Communication
We use your personal information to respond to inquiries, provide customer support, send information about your orders and maintain our relationship with you.
Legal and Regulatory Requirements
We may process personal information where necessary to comply with applicable laws, tax and accounting obligations, consumer protection requirements, lawful requests from authorities, legal proceedings or to establish, exercise or defend legal claims.
Legal Bases for Processing
Where the General Data Protection Regulation (“GDPR”), UK GDPR or similar legislation applies, we process personal information on one or more of the following legal bases:
Performance of a contract – where processing is necessary to process your order, receive payment, deliver products, manage returns or refunds or otherwise provide the Services you requested.
Legal obligations – where processing is necessary to comply with tax, accounting, consumer protection, regulatory or other legal requirements.
Legitimate interests – where processing is necessary for our legitimate business interests, including operating and improving our Services, providing customer support, securing our systems, preventing fraud and understanding how our Services are used, provided those interests are not overridden by your fundamental rights and freedoms.
Consent – where you have provided consent for specific processing activities, including certain marketing communications, advertising technologies or cookies where required by law.
Where processing is based on consent, you may withdraw your consent at any time.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our Services, improve website performance and, where permitted, provide personalized advertising.
Where required by applicable law, non-essential cookies and similar technologies will only be used after you provide consent.
You may manage your cookie preferences through the cookie or privacy controls available on our website and, where applicable, through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the Services.
How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business and provide the Services.
These may include:
Shopify, which hosts and operates our ecommerce platform.
Payment processors and financial service providers.
Shipping, logistics and fulfillment providers.
IT, hosting, cloud storage and security providers.
Customer support providers.
Analytics providers.
Marketing and advertising providers where permitted by applicable law.
Professional advisers such as accountants, lawyers and auditors.
Government authorities, regulators, courts or law enforcement where required by law.
We may also disclose information in connection with a corporate transaction such as a merger, acquisition, restructuring, financing or sale of all or part of our business.
We may disclose information where you specifically request, direct or consent to such disclosure.
Relationship with Shopify
Our online store and certain Services are hosted and provided through Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services and the ecommerce functionality available through our store.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers in countries other than the country where you reside.
We may also use Shopify features that use information about interactions with our store, Shopify and other merchants to provide enhanced ecommerce, analytics, fraud prevention, marketing or advertising functionality.
In certain circumstances, Shopify may be responsible for processing personal information for its own purposes.
You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify's Privacy Portal at:
Personalized Advertising and Data Sharing
Depending on where you live and the Services we use, information about your interaction with our website may be used to provide personalized or targeted advertising.
Where applicable, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising.
You can manage applicable data-sharing preferences here:
https://oranasense.com/pages/data-sharing-opt-out
Where supported and required by applicable law, we may recognize Global Privacy Control (“GPC”) signals as an opt-out request for the browser or device sending the signal.
Third-Party Websites and Services
Our Services may contain links to websites, applications or online platforms operated by third parties.
If you follow a link to a third-party service, its privacy practices will be governed by its own privacy policy and terms.
We are not responsible for the privacy, security or practices of websites or services that we do not control.
Children's Data
The Services are not intended for children.
We do not knowingly collect personal information from children below the age at which they can legally provide consent to the processing of their personal information in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@oranasense.com so that we can review and, where appropriate, delete the information.
Security of Your Information
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials associated with your customer account.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining customer accounts, fulfilling orders, resolving disputes, preventing fraud and complying with legal, tax, accounting and regulatory obligations.
The specific retention period depends on the nature of the information, why it was collected and applicable legal requirements.
When personal information is no longer required, we will delete or anonymize it where reasonably possible and permitted by law.
Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right of access – to request information about the personal information we process about you and receive a copy of that information.
Right to correction – to request correction of inaccurate or incomplete personal information.
Right to deletion – to request deletion of personal information in circumstances provided by applicable law.
Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, request its transfer to another organization.
Right to restriction of processing – to request that processing of your personal information be restricted in certain circumstances.
Right to object – to object to certain processing based on legitimate interests and to processing for direct marketing purposes.
Right to withdraw consent – where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right to opt out of targeted advertising, sale or sharing – where provided by applicable privacy laws.
These rights are not absolute and may be subject to limitations or exceptions under applicable law.
To exercise your privacy rights, contact us at info@oranasense.com or use privacy controls made available through our Services where applicable.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising your privacy rights.
Marketing Communications
If you have subscribed to marketing communications, you may unsubscribe at any time using the unsubscribe link provided in our marketing emails.
You may also contact us at info@oranasense.com.
Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications, including order confirmations, shipping notifications, account information and other communications necessary to provide the Services.
International Transfers
Your personal information may be transferred to, stored or processed in countries outside the country where you live, including countries outside the European Economic Area (“EEA”) or United Kingdom.
Where personal information protected by the GDPR or UK GDPR is transferred internationally, we use or rely on appropriate safeguards as required by applicable law.
These safeguards may include adequacy decisions adopted by the European Commission or relevant UK authority, Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Agreement or applicable addendum, or another legally recognized transfer mechanism.
Complaints
If you have concerns about how we collect or process your personal information, please contact us first at info@oranasense.com.
If you are located in the European Economic Area, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country.
Our supervisory authority in Lithuania is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or applicable legal and regulatory requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date above.
Where required by law, we will provide additional notice regarding material changes.
Contact
The data controller responsible for the processing of your personal information is:
UAB Laimo LT
Trading as ORANA
Lithuania
Email: info@oranasense.com
For questions about this Privacy Policy, our privacy practices or to exercise your privacy rights, please contact us at info@oranasense.com.